FAQ's

General:

  • Where are you located?

    +

    We have locations in London and Barrie Ontario. Click here to view our contact information.

  • What services and products do you provide?

    +

    Sanders Pro offers a wide range of products for any games room. We specialize in pool tables and accessories, air hockey, foosball, ping-pong, dart supplies, trophies and custom bars. We also provide labour services for pool tables including dismantling, moving, and recovering tables. Our London location has a wide selection of bowling equipment as well.

  • Why are there no prices for your pool tables on your website?

    +

    Brunswick Billiards encourage their Brunswick dealers to use the website as an information tool for their tables. If a dealer wants to display the price they should use the Manufacturer Suggested Retail Price (MSRP). We have decided not to show this price since our retail prices are lower then the suggested retail price. If you would like to know what our store sells a particular table at please contact sanderspro@rogers.com or visit our showrooms.

    • On-Line Ordering:

  • How secure is my credit information and personal information?

    +

    Our site is secured with SSL encryption providing you with complete and total privacy and security, so you can shop with confidence. All personal information provided is used only to process your order.

  • Do you ship outside of Canada?

    +

    We are currently shipping to customers in Canada only.

  • How will I know when my order has been received/processed?

    +

    When you place an order at sanderspro.com, you will receive an email confirmation that you may keep for your records as proof of purchase. Once the order has been shipped you will receive another email to notify you of the tracking number so you may follow your shipment during its journey to you.

  • How long will it take to receive my order?

    +

    Upon receiving your order, it is usually processed within 24 hours and shipped out at that time. All orders will be shipped Expedited Parcel by Canada Post. Expedited Parcel delivers the next business day locally, 1 to 3 business days regionally, and 2 to 7 business days nationally between major Canadian centres.

  • What happens if my product is out of stock?

    +

    We will notify you by email if any items are backordered.

  • Why are some items not available on-line?

    +

    Due to the size and weight of some of the products we offer, there is a potential for product damage. This includes all games tables and lights. These items are best to be picked up directly at the store.

  • What if my item arrives damaged?

    +

    Your shipment should be checked upon receipt. Any damaged products should be reported immediately and no later than 7 days from receipt. Damaged good will be replaced with a like item, upon return of the original product.

  • What taxes can I expect to pay?

    +

    B.C. residents: 12% HST
    Alberta: 5% GST
    Saskatchewan: 5% GST
    Manitoba: 5% GST
    Ontario: 13% HST (NOTE: PST exemption may apply for certain businesses)
    Quebec: 5% GST
    Nova Scotia: 15% HST
    New Brunswick, Newfoundland: 13% HST
    P.E.I.: 5% GST
    Yukon, NWT, Nunavut: 5% GST

  • What is your warranty policy?

    +

    All our products are covered by their respective manufacturer's warranties. Please contact us for specific warranty information on any particular product. If you are not completely satisfied with your Sanders Pro Distributors purchase and wish to discuss it for any reason, please contact us by phone or email. We also invite you to contact us with suggestions for making your Sanders Pro experience better! Thank you.

    • Billiard Tips:

  • How high should I hang my billiard light over my table?

    +

    If you are installing your light with your table already in place, the light should be 34” from the table surface to the bottom rim of the shade. If you are installing the light before the table is in place, the light should be 64” from the floor to the bottom rim of the shade. These are minimum height requirements.

  • How high should I hang my dartboard and where do I throw from?

    +

    A dartboard should be hung 5’ 8” from the centre of the bull to the floor. The throw line (or toe line/hockey line) should be 7’ 9 ¼ “ from edge of the board.

  • How do I know when to replace the rubber on the rails?

    +

    If you bounce a pool ball along the rail and it doesn’t spring back, your rails could be “dead”. You may need to replace the rubber that runs along the rails, beneath the cloth.